Under conditions of constantly changing market, companies need to keep raising the quality of given services, as well as to extend their assortment. But keeping customers happy and therefore not loosing them is even more important. The system CyPos AG CRM (Customer Relationship Management) helps in managing of enormous CyPos AG customers and keeping the track of their projects.

Functionality includes:

• Storing the information on clients’ projects in common database that allows to control and to track creating and changing of clients’ projects that, in its turn, reduces expenses on maintenance of the system in the future
• Storing the history of building and changing of clients’ projects in common database gives an opportunity to return at any time to one of the previous versions of clients’ projects without additional time and cost spending
• Storing all user requests concerning their projects in common database enables to process and to reply to clients’ requests in a timely manner that reduces the cost of system maintenance and total cost ownership (TCO)
• Personal employee's calendar with scheduled tasks, events, and meetings
• Possibility to automatically generate invoices and agreements in .pdf format
• Statistics and reports generated at a user's request